IMAGINE Privacy Statement

Introduction
On the 21st December 2001, the Privacy Amendment (Private Sector) Act 2000
(The Act) commenced. This legislation described ten principles (referred to
as the National Privacy Principles - NPPs) that outlined how organisations
in the private sector should collect, use, disclose, hold and give access to
personal information.
Imagine Essential Services Limited (IMAGINE) is committed to complying with
these principles and to the development of reasonable and responsible privacy
practices. In some circumstances other legislation such as The Trade Practices Act
may require us to collect personal information.
This statement also covers IMAGINE Licensees.
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Our relationship with our Members and our respect for their personal data
privacy is and will be a key factor in our business dealings. IMAGINE has
therefore developed relevant policies and procedures to ensure that all
personal information is handled in accordance with the NPPs.

The IMAGINE Privacy Statement sets out our policies on the management of
personal information - that is, how we collect personal information and the
purposes for which we use this information.

IMAGINE Policy on Personal Information

1) What is personal information?
Personal information means information or an opinion (including information
or an opinion forming part of a database), whether true or not, and whether
recorded in a material form or not, about an individual whose identity is
apparent, or can reasonably be ascertained, from the information or opinion.

2) How does IMAGINE collect and use your personal information?

Member Related Information:
IMAGINE collects information from a number of sources. One key source is from
accredited IMAGINE Licensees. For example, when your Essential Services are
analysed, your IMAGINE Licensee also collects personal information about you.
They may also contact you to obtain your feedback and to find out your level of
satisfaction. They may also use your personal information, only if you consent, to
keep you up to date with information about IMAGINE’s services.
We may also collect personal information from you online through our web-site and
through correspondence. Where we do this, we will endeavour to inform you why
we are collecting your personal information, how we use that information and to
whom we intend to disclose it.
IMAGINE may enter into relationships and agreements with identified ‘third
Parties’ who will capture or obtain personally identifiable information.
IMAGINE has no control over these ‘third Parties’ that collect this information, nor
the methods by which they apply the requirements of the Act.

Company Transaction Related Information:
During the course of our normal business transactions with various Service Providers,
we may record personal information of the individuals with whom we deal with at
these organisations. This information will be treated in accordance with the NPPs.

3) What happens if you do not wish to provide IMAGINE with your personal
information?

Generally, you have no obligation to provide IMAGINE with any personal
information requested by us. However, if you choose to withhold requested
personal information, we may not be able to provide you with the products
and services that depend on the collection of that information.

4) Who do we disclose your personal information to?

We engage ‘third Party’ Service Providers to perform various functions on
behalf of IMAGINE. For our service providers to perform those functions, it is
sometimes necessary for us to disclose your personal information to these suppliers.
Where disclosures take place we work with our suppliers, using our best
endeavours to check that all personal information we provide to them is
kept secure, is used only to perform the task for which we have engaged them
and is handled by them in accordance with the NPPs.
From time to time, we provide statistical information to industry bodies. This may
comprise data collected about you and other customers to form aggregate results -
however, we will not provide any information that specifically identifies you as our
Member.

5) How does IMAGINE protect your personal information?

At all times, we take great care to ensure your personal information is protected from
unauthorised access, use, disclosure or alteration.
We will use our best endeavours to ensure that our Employees, Licensees and
Service Providers are aware of, and comply with, their obligations in
relation to the handling of personal information.
Only properly authorised Employees, Licensees and Service Providers are permitted
to see or use personal information held by IMAGINE and only to the extent that
access is relevant to their roles and responsibilities.
Your personal information will not be sold to any other organisation for that
organisation's unrelated independent use.
Further, we will not share your personal information with any organisations, other
than those engaged by us to assist us in the provision of products and services.

6) How do we know that the personal information that we hold on you is accurate?

IMAGINE will endeavour to maintain your personal information as completely and
as accurately as is reasonably possible.
However, IMAGINE does rely on the accuracy of personal information as provided to
us both directly and indirectly. If the personal information we hold about you is
incorrect, please notify us of any change in your personal information.

7) Who, at IMAGINE, should you contact if you wish to check and amend or have
any concerns about the way that your personal information is being handled?

Wherever possible, and if it is appropriate, IMAGINE will let you see the personal
information that we hold about you.
If you wish to obtain access to your personal information held by us, or to request
that we correct any errors in the information held, please contact us by writing to or
sending a facsimile request to IMAGINE’s Privacy Officer at Imagine Essential
Services Limited, PO Box 8802, PBC, WA, Australia, 6849 - Fax: 1300 794 354 or
+61 8 9225 4043.
IMAGINE will send you written acknowledgement of your correspondence and
investigate your query or concern and advise you of the steps that have been taken to
answer or resolve it.

8) Changes to our privacy policy

We may change our Privacy Policy from time to time at our discretion and without
notice.
At any time, the latest version is available from our Privacy Officer at the above
address or on IMAGINE’s web-site. Any revisions will be posted at least 10 days
prior to its effective date.