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Why Flushable Wipes Shouldn’t Be Flushed

flushablewipes_1All too often we attend to blocked drains that are caused by flushable wipes and last night was no exception.  Last night we were called out to an emergency blocked drain in Box Hill. Upon the service experts inspection he found the sewer drain to be blocked at the boundary trap.

The service expert set up his drainage equipment including a high pressure water jetter and CCTV drain camera equipment to investigate the blockage to the boundary trap located at the rear of the property.

He found that the issues were located down the boundary trap and there were tree roots growing into the drain just past the inspection going to the main sewer.  The drain was full of tree roots and these so called “flushable wipes”

Kleenex’s range of flushable wipes are getting the thumbs down from consumer group CHOICE.

In 2015, Choice awarded these flushable wipes the Shonky Award.  Choice conducted tests on Kleenex’s ‘Clean Ripple’ range, finding the wipes post a blockage threat to household drainage pipes.

It’s claimed the so-called flushables cost the Australian water waste industry about $15 million to clear every year. One Aussie household was hit with a plumbing bill of $16,000 after the wet wipes clogged their pipes.

“Although the new wipes disintegrate more than the old wipes, they don’t break down fast enough,” said Choice Head of Media Tom Godfrey.

“We believe they post a blockage threat, particularly in the first several metres of pipe on the consumer’s property.”

Well, we agree and warn against the use of flushable wipes, that aren’t so flushable after all.  The issue of these flushable wipes can be exacerbated by the state of your sewerage drains.  If your drains are prone to clogging because of tree roots, then flushable wipes are only going to make it worse and clog quicker and more frequently.

Stick to good old toilet paper.  It will save you money in the short term and save you the frustration of a 10pm emergency call to a plumber too.

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Failed Flexi’s Flood™

Burst Flexible Water ConnectorIn a recent Channel 7 news segment, Service Experts was cited as the Melbourne plumber documenting the issue of burst flexible hoses online.

For many years we have been attending to flooding in properties that causes thousands of dollars damage to the property, treasured belongings and lengthy insurance claims.

The cause?

Burst flexible water connections, flexi’s for short – and Failed Flexi’s Flood™!

Having served thousands of clients over 14years, Service Experts has witnessed the damage that burst flexible water connectors cause.

Most properties contain several sets of flexi-hoses under sinks, vanities, and connected to dishwashers and washing machines. All of these can cause major floods in a matter of seconds when they burst. To prevent major flooding and damage flexi hoses must be inspected at least every five years.

Early signs that old flexi-hoses are about to fail and cause flooding will be indicated by brown spots appearing along the flexi-hose and/or the hose being kinked and stretched. Brown spots that appearing along the flexi-hose are signs of rust and a warning sign that the hose will burst in a matter of time.

Service Experts replaces worn and burst fled-hoses with heavy duty, durable, longer lasting flexi-hoses that carries a 15 year manufacturer warranty.

In the recent Channel 7 news segment, the reported mentions a strata building in Brisbane that had several units experience flooding and damage caused by these burst flexible hoses and had moved to have all flexible hoses checked and replaced throughout the building.

Service Experts has been documenting the damage caused by these burst flexible hoses for many years and educating and warning all customers of the potential dangers lurking behind toilets, under vanities, sinks, washing machines and taps.

To view these videos and more, visit Service Experts’s YouTube channel at https://www.youtube.com/user/PlumbAssist

If you want to save thousands of dollars in repairs and unwanted insurance claims, call Service Experts on 1300 390 045.

Quality, Service & Price…Can You Really Have It All?

I received a phone call yesterday afternoon.  As Service Experts offers a 24 hour 7 day emergency plumbing service, the phone rings at all times of the day & night.

It was “Nick” (name changed for obvious reasons).  He had a toilet that was blocked because excessive toilet paper had been flushed down it (aka he had a big dump).

“Of course we can help you Nick”.  “I can dispatch a plumber to be on your doorstep within the next 1 hour to help you out. Just to let you know, we do have an after hours service call.”

I went on to clarify our after hour charges and accepted forms of payment upon completion of the job.

“What?!”, screamed “Nick” down the other end of the phone. “Really?!” – “Yes Nick”, I replied.  “It is Sunday but I can get our on-call plumber to attend within 60minutes”.

“I don’t want to pay that much”, said “Nick”. “What else can I do?” I suggested that our service call was pretty fair considering it was Sunday and I could have a plumber attend within 60 minutes. If we weren’t the right fit for “Nick”, I suggested that he kept scrolling down Mr Google to find a plumber who could come out within a 60 minute time frame and help him out.

As the internet becomes more and more competitive in the plumbing industry and service seeking sites become more prevalent, we face this scenario quite a bit.

Customers want quick service.  Like yesterday!  They want a quality service and they want the cheapest price.

It is well known that out of the three – Service, Quality and Price, you can really only have two.  If you don’t care about quality you can have a cheap price, but you can’t expect good service too.  If you care about service, not so fussed about quality you will probably still pay a decent price. If you want good service and good quality, then be prepared to pay a fair and reasonable price for that.

In addition to “Nick’s” phone call,  our on-call plumber attended to three other plumbing emergencies over the weekend. These lovely customers appreciated the prompt service and the fact that their problem was fixed so they could get on with enjoying the rest of their weekend.

I hope “Nick” got his toilet unblocked….

 

Water Damage: The Fast and Furious

LeakingPipeImagine coming home after a wonderful night out to find a Locksmith, Plumber and Policeman at your home.

It’s happened, and it could happen to you too.

Heading out for a weekend away or holiday?

As a preventative measure remember to turn off you water at the main water meter so that in the case of an emergency your home is protected from major flooding.

We had a call one evening from an occupant in an apartment notifying us that water was entering through their ceiling.  They believed there was a water leak coming from the apartment above.

The occupant of the above apartment was away.

In addition to us attending, the police were called, as was a locksmith to enable us to enter the apartment and investigate the case of the water leak.

Upon us all entering the apartment is was very apparent that the cause of such incredible water damage was a burst flexible water connector.

In 96% of homes and businesses we attend, we see these hoses incorrectly fitted or about to fail and cause major flooding.

Water had flooded the apartment, damaged the carpet and furniture.  It was a mess.

In virtually every plumbing emergency call we receive, we guarantee to be on your doorstep within the hour.  In some cases, even quicker.

Being fast and responsive is key to minimising any further damage that water can cause to your home or business.

So next time you panic remember call the Plumbers who are here to Assist – Service Experts 1300 390 045.

We operate our 24 hour emergency service 365 days a year.