, ,

Saving Money On Water Usage

Water Meter

If you live in an apartment, townhouse or unit you may be paying more for your water bills than you should.

Many properties managed by Owners Corporations or Body Corporates are engaging plumbing professionals to install individual water meters feeding units rather than just “splitting the bill” between occupants.

Some units have families of 5 living in them whilst others are single occupants – all the while having differing levels of water usage.

Installing individual water meters is a project undertaken between the owners corporation, a licensed plumber and the local water authority to ensure that all occupants are only responsible for the water usage within their occupied unit.

As utility rates for gas, electricity and water increase, many occupants welcome the individual water meter installation as opposed to sharing the quarterly invoice for water usage.

Many older units still have galvanised water lines that should also be replaced for copper.  This will also reduce the likelihood of bursts along the old galvanised line. Something we see a lot of in older areas with building over a certain age.

We recently had a call from someone looking to install a new water meter at his unit and had not called a licensed plumber for advice beforehand.  Paperwork had already been lodged with the relevant local water authority to have a new meter installed and they had been given no framework of the work involved.

Always ensure you speak to a licensed plumber before undertaking any project as you may find yourself stuck in a situation that costs you more than you bargained for.

 

,

How broken promises, lies and disappointment led us to serving our customers better and keeps our quality control in-house.

img_5590

Yesterday I went on site to watch one of our team skillfully drive a 5 tonne excavator.

Big boys playing with big toys.

The job of a plumber isn’t just the typical stereotype of a bloke with his hands stuck down a toilet….even the equipment and technology used these days is a far cry from that image.

This week we are performing a dig up to rectify a boundary trap that has collapsed. The boundary trap is made of old earthenware and is approximately 3M deep.

Safety first.  Safety equipment is used to ensure our team and the community are kept safe.

But yesterday didn’t just happen by fluke or luck.  There has been days of frustration due to broken promises, lies and plenty of disappointment.

This led us to re-adjust our thinking, change the way we look at situations and find a solution to bring the very best service to our clients and keep scheduling and quality control in house.

Not all companies actually perform the works they have quoted.   Sub-contracting work out is common place in the construction industry and truth be told, not all companies have the knowledge, expertise, resources and infrastructure to perform bigger jobs like the one we are performing in-house.

There was a time earlier this year that we requested a job to be sub-contracted out to a contractor we had a previous relationship with and knew that the final product was going to meet our high quality standards.  We had spent lots of time with the customer, quoted the works and won the job.  Next step was to lock down the sub-contractor to begin works, something that is out of our control regarding their availability and timeframe.

We eventually locked the contractor down to a day and time and notified our client.

That day and time came and went…no sign of the contractor and although we had attempted several times to make contact – nothing. we got crickets.

Eventually we received a text notifying from the contractor letting us know that due to personal reasons he would not be undertaking any more work and closing his business down. We had lots of  little lies from this contractor before, but none so bold.

Communication and integrity are two of our core and they had both been compromised.

We then contacted our network and was connected to another plumber who we spoke to.  We told him the job is his he just need to re-quote it and turn up.  I think he actually did a site visit, but no quote and no communication.  Again disappointment.  This is how tradespeople get a bad reputation for not turning up or not sending the quote through.  The most simplest thing to do is just turn up – on time would be better.  This is something we have been doing for nearly 15 years.

The customer we had made promises to is a very good customer and we always fulfil on our promises.  So we told her that we would sort it out.

We went about and figured it out.  Safety equipment. Excavation. Resources. Time. Manpower. We got the job done and it was perfect.  Their home was left as though we were never there.  A very proud moment for us as we came together, worked as a team and got the job done.  We learnt lessons along the way and admittedly did not make any money on the job, but great lessons lead to a better service for our customers in the future.

A few weeks passed and we were driving along the road when we pulled up at a set of red traffic lights.  Next to our car on our left was a truck with two guys in it that belonged to the contractor whose business was apparently closing down.  So we rolled down our window and asked if “Bob” was working and the business was still up and running.  To which we received the answer of  “yeah of course”.

So, “Bob” we want to thank you. Thank you for providing us with the opportunity to step up and grow our business by offering our customers great service with full control of quality in-house and prompt scheduling without the need to coordinate and rely on a sub-contractor.

By keeping drainage works in house it allows us to provide our customers with a full end-to-end service.  We keep drainage machines, high pressure water jetters and drainage cameras in our vehicles and are ready for all your blocked drain, collapsed sewers, stormwater repairs and replacements and have the ability to re-line patches of drains as well.

Be careful when engaging a company to undertake major works like this. Here are 5 things to keep in mind:

  1. Is the company you have engaged undertaking the works?
  2. How will quality control be handled if they are not?
  3. Is everything included in the quotation ie  excavation, safety, reinstate of concrete?
  4. Is the company fully licensed and insured?
  5. How long has the company been operating for – will they answer their phone when something goes wrong?

Our team have a combined 35+ years of experience in all areas of drain repairs and replacements and customers have the benefit of not waiting weeks to get their problems fixed.

We can also put you in touch with our happy customers who have drainage works completed for peace of mind.   We conduct these major works for residential, light commercial and body corporate clients.

img_5592

,

Failed Flexi’s Flood™

Burst Flexible Water ConnectorIn a recent Channel 7 news segment, Service Experts was cited as the Melbourne plumber documenting the issue of burst flexible hoses online.

For many years we have been attending to flooding in properties that causes thousands of dollars damage to the property, treasured belongings and lengthy insurance claims.

The cause?

Burst flexible water connections, flexi’s for short – and Failed Flexi’s Flood™!

Having served thousands of clients over 14years, Service Experts has witnessed the damage that burst flexible water connectors cause.

Most properties contain several sets of flexi-hoses under sinks, vanities, and connected to dishwashers and washing machines. All of these can cause major floods in a matter of seconds when they burst. To prevent major flooding and damage flexi hoses must be inspected at least every five years.

Early signs that old flexi-hoses are about to fail and cause flooding will be indicated by brown spots appearing along the flexi-hose and/or the hose being kinked and stretched. Brown spots that appearing along the flexi-hose are signs of rust and a warning sign that the hose will burst in a matter of time.

Service Experts replaces worn and burst fled-hoses with heavy duty, durable, longer lasting flexi-hoses that carries a 15 year manufacturer warranty.

In the recent Channel 7 news segment, the reported mentions a strata building in Brisbane that had several units experience flooding and damage caused by these burst flexible hoses and had moved to have all flexible hoses checked and replaced throughout the building.

Service Experts has been documenting the damage caused by these burst flexible hoses for many years and educating and warning all customers of the potential dangers lurking behind toilets, under vanities, sinks, washing machines and taps.

To view these videos and more, visit Service Experts’s YouTube channel at https://www.youtube.com/user/PlumbAssist

If you want to save thousands of dollars in repairs and unwanted insurance claims, call Service Experts on 1300 390 045.

,

How To Prevent Major Flooding In Your Home

Darryl Simon, owner of Service Experts was recently featured in a Channel 7 segment on burst flexible hoses, the damage they cause and how to prevent flooding from happening in your home or at work.

Darryl has been documenting the effects these braided hoses have when burst.  Service Experts has attended to hundreds of burst flexible hoses and prevented thousands more from failing and causing flooding to homes.

These flexible braided hoses connect taps and toilets to water and fail over time.  When they fail and burst, they cause an immense amount of water damage and can cause tens of thousands of dollars damage to your home or business.

This can be easily preventable by visually checking these hoses on a regular basis.

Look out for any brown spots.  This means that the steel braided outer is rusting and may fail shortly.

Look for any kinks or twists in the hose.  This can also lead to the hoses failing and bursting.

Change all old hoses for new hoses that have a 15 year warranty.