We were called out to a plumbing emergency in South Melbourne overnight. The owner reported no hot water.
Upon our arrival we noticed that their existing hot water unit had burst and required replacement.
We isolated the cold water and gas to the unit so our customer could still use cold water overnight.
We recommended installing a 5 star gas external hot water system in the same location as the existing unit. We altered some copper pipework to the new unit leaving the existing gas/water isolation valves in position.
We did recommended changing these valves to the customer, however he did not want to go ahead with installing new valves.
We adjusted the PTR (Pressure and Temperature Relief Valve designed to relieve the increase in pressure caused by water expansion during the normal heating cycle) so that it is visible if there is any leakage.
We conducted a test on the gas line for safety and re-lit appliances.
The new hot water unit was filled up and flushed through. The gas was turned on and the new hot water unit was tested and commissioned. We removed the old unit, pack up and cleaned area.
The customer was grateful to have hot water back on and for our prompt service.
When you call Service Experts for any service, you can relax because we give you a 100% lifetime labour guarantee. That means we guarantee our work will be right first time, every time or we’ll fix it for FREE.
Our On Time Guarantee
We understand that your time is valuable. That’s why we promise to turn up when we say we will. You will even receive a courtesy call when your plumber is on his way. If there is any delay, we pay YOU $5* for every minute we are late up to $300 (*$300 maximum).
No Hidden Charges Guarantee
We have been around long enough to know you want to be certain of how much your job will cost and not 1c more So, we tell you before we begin any work exactly to the cent what your cash outlay will be. Whether it’s a big job or a small one. You approve the price before any work starts.
Our Cleanliness, No-Bum-Crack
Our technician promises to keep your home dirt free by wearing special shoe covers. If we find that your technician has not done this, you won't pay a cent for your service!
Same Day Service Guarantee
We understand that anything can go wrong with your home plumbing at any time of the day. Our vans are fully stocked and can get you out of trouble for virtually any situation. If we can’t get to you within 6 hours of your call, we pay YOU $50 for the inconvenience.