What makes a plumber a Master Plumber?

AuthenticWe conduct thousands of jobs each year.

We have been operating since 2002 and 63% of our clients are our loyal, repeat clients who appreciate great service and workmanship.

So I have been pondering the question lately. What makes a plumber a “Master” plumber?

Do you need to have an established business – is there a qualification period?

Is there rigorous testing? if so, who conducts these tests?

What standards need to met to qualify?

Don’t get me wrong, I’m all for having an association that helps develop the industry and provides some valuable tools for business owners.  But surely filling in a form and payment a yearly subscription fee does not constitute a “Master” in anything.

I’ve been witnessing some really unethical, dodgy work lately and it grinds my teeth. Literally.

I am frustrated that these tradespeople (I don’t want to call them plumbers – they don’t deserve the title) are getting away with shoddy, unprofessional work.

I pride my team on their workmanship and recognise that they are some of the best in the industry.  We take photos of all our work so that we have a good handle on quality control.  I like to know that my team are performing work to my standard.

I am proud to call myself and my team Master Plumbers.  We own that title. Not just because we pay a membership, but because We Truly. Just. Are.



Hot Water Emergency

24HourServiceWe were called out to a plumbing emergency in South Melbourne overnight. The owner reported no hot water.

Upon our arrival we noticed that their existing hot water unit had burst and required replacement.

We isolated the cold water and gas to the unit so our customer could still use cold water overnight.

We recommended installing a 5 star gas external hot water system in the same location as the existing unit. We altered some copper pipework to the new unit leaving the existing gas/water isolation valves in position.

We did recommended changing these valves to the customer, however he did not want to go ahead with installing new valves.

We adjusted the PTR (Pressure and Temperature Relief Valve designed to relieve the increase in pressure caused by water expansion during the normal heating cycle) so that it is visible if there is any leakage.

We conducted a test on the gas line for safety and re-lit appliances.

The new hot water unit was filled up and flushed through. The gas was turned on and the new hot water unit was tested and commissioned. We removed the old unit, pack up and cleaned area.

The customer was grateful to have hot water back on and for our prompt service.

Water Damage: The Fast and Furious

LeakingPipeImagine coming home after a wonderful night out to find a Locksmith, Plumber and Policeman at your home.

It’s happened, and it could happen to you too.

Heading out for a weekend away or holiday?

As a preventative measure remember to turn off you water at the main water meter so that in the case of an emergency your home is protected from major flooding.

We had a call one evening from an occupant in an apartment notifying us that water was entering through their ceiling.  They believed there was a water leak coming from the apartment above.

The occupant of the above apartment was away.

In addition to us attending, the police were called, as was a locksmith to enable us to enter the apartment and investigate the case of the water leak.

Upon us all entering the apartment is was very apparent that the cause of such incredible water damage was a burst flexible water connector.

In 96% of homes and businesses we attend, we see these hoses incorrectly fitted or about to fail and cause major flooding.

Water had flooded the apartment, damaged the carpet and furniture.  It was a mess.

In virtually every plumbing emergency call we receive, we guarantee to be on your doorstep within the hour.  In some cases, even quicker.

Being fast and responsive is key to minimising any further damage that water can cause to your home or business.

So next time you panic remember call the Plumbers who are here to Assist – Service Experts 1300 390 045.

We operate our 24 hour emergency service 365 days a year.


How To Find A Water Leak

FloodedHomeLast week we had a customer call us enquiring whether we offer leak detection services.

“Of course we do”, came the reply. “Tell me what’s been happening”.

The customer had received a water bill for the last quarter for $3,000. An increase of over 400%!

Immediately the customer requested electronic leak detection services.

Our response is always to conduct testing as a process of elimination to determine what could be causing the water leak. Once all options have been exhausted, we can then safely conduct electronic leak detection.

We are proud of that fact that we have a 97% success rate for identifying and locating water leaks before the added expense of electronic leak detection is required. Thereby, saving our customers time and money.

Our team have over 30 years combined experience and because we are the plumbing maintenance experts, can confidently, in most cases, locate water leaks without the use of specialty equipment.

We ask questions, conduct thorough tests and use our eyes and ears (very important to listen for water) to determine what could be the cause of the water leak.

So here are our 3 Quick Tips for identifying whether you have a water leak in your home.

1. You have received a large water bill: Unless you have had a house full of guests for a lengthy time and water usage has increased, receiving a large water bill will be your first sign that something is wrong.

2. Your water meter is constantly moving quickly. Customers who call with a possible burst pipe would have noticed that with all water fixtures turned off, the water meter is still moving.  Again, a clear sign that there could be a water leak.

3. You can hear water hissing in the wall.  We have had calls where the customer can clearly hear a hissing sound coming from the wall cavity.  Could be a potential burst pipe in the wall.  There could also be water marks on walls, ceiling or floorboards start to buckle.

So if you notice any of these signs call your plumber immediately.  Just because you can’t see it, doesn’t mean it isn’t there.  Excess water in walls, under floors or in ceilings can cause untold damage and be a safety concern.

How To Choose The Right Plumber


Bless the internet.

You can find almost anything, at any time, any where, for any price.

Lately I have been trialling an online service.  Our business is listed as a plumbing service provide.  Consumers go online and post jobs they have.

I thought that, considering our organic search rankings has taken an extended vacation to Timbuktoo, I would give this service a go. My gut said no, but my head said go.

I responded to each enquiry, called customers personally and dispatched a plumber out to help them.

What a waste of time.  All these customers were after was a dirt cheap price. Service or quality were not priority.

Should have listened to my gut.

The same can be said when choosing a plumber. Choose a service that feels right. Here are my 3 hot tips on how to choose the right one.

1. Recommendations, word of mouth.  Ask friends and family who they use. They will always be honest with you and only pass on a companies name and number if they had a good experience.

2. Is there a face behind the name? Calling the first company name that appears in a Google search is all well and good, but who are you dealing with? Who is the face that stands behind the name?  If the website says “we are a family owned and operated business” it would be great to see a picture of who they are.  CAUTION: stock images do not count!

3. What GUARANTEES do they give? One of our core values are Authentic.  We asked our team what that meant to them.  Words they used to describe what authentic meant to them were: genuine, real, from the heart.  Our guarantees mean something.  Our word is everything.

We have grown our team yet our roots remain the same. We pride ourselves on being a small company and being authentic matters to us. After all, we take it personally – all of it.

Plumbing Problem Solvers


Having over 30+ years of combined experience diagnosing and solving plumbing problems Melbourne wide, we believe that with a great deal of knowledge, a little bit of common sense and a great deal of passion we can solve virtually any plumbing problem for our residential and light commercial clients.

We just had a call from a great customer who wants us to come out and quote replacing a new storm water line.  The insurance company sent out their plumber who proceeded to put the electric eel into the drain and tell them “it’s buggered”.When explaining their issue to Darryl, he straight away noticed something didn’t sound right.

Diagnosing plumbing & gas issues in your home is very similar to how a great doctor conducts his diagnosis.

We look at your house holistically and identify where the issue is and how long it’s been happening for to enable us to give you the right diagnosis to rectify the issue. We ask lots of questions and listen for clues.

Recently we attended a job for a Body Corporate to quote works for a diagnosis made by a previous plumber.  Upon a quick visual inspection of the property it appeared that the works to be quoted was not going to solve the problem.

The quote was to catch the water pooling at the bottom of a property.

How about this.  Let’s see where the water is coming from first, and solve that problem – rather than the band-aid solution of catching it at the bottom.  Kind of like taking panadol for a brain tumor.  The tumor is there, it hurts just like a headache, but it’s a tumor. Fix it.

Finding the problem first is paramount to providing a long term solution.

Conduct thorough investigations first, to come up with the best long term, economical solution.

After all, you would be very skeptical, disappointed and extremely angry if you went to your doctor and after a few minor tests such as taking your temperature, listening to your heart rate and taking your blood pressure, the doctor diagnosed you with a terminal illness.

Just like you expect your doctor to be licensed, competent, knowledgeable and have the relevant experience – you want your plumber to be the same.

So don’t call just any plumber. Call the plumbing maintenance EXPERTS – Service Experts.

We have built our reputation on solving the tricky problems.

Benefits of Routine Maintenance



There are many benefits to be had from general maintenance of your plumbing system. A majority of Melbourne homeowners ignore their home plumbing and it remains unchecked for years. After all, you really only call a plumber when you need one. Yet, general maintenance is necessary to keep the plumbing system in good shape. After all, it is one of the most important components of your home.

Here are 3 key benefits from regular care of your plumbing.

Keep the Plumbing System in Working Order
A minor kink can blow into a serious situation. Having your plumbing system regularly checked ensures that every small problem is taken care of when it arises. If you wait a while, the problem could blow out of proportion and you may end up requiring an emergency plumber. Your plumbing system isn’t immune to deterioration and wear and tear. Over time, the system is going to become less effective. With general maintenance, you can ensure that it lasts you a long time without any issues.

Avoid Emergency Plumbing Call-Outs
There are many plumbers in Melbourne who offer 24 hour 7 day emergency service. However, this doesn’t mean that you should leave your plumbing system ignored till an emergency breaks out. An emergency plumber is going to charge you much more money than during regular hours. Moreover, you might have to get expensive replacements and repairs carried out. Hence, keep your plumbing system maintained so that such problems don’t occur.

Save A Little Cash
This point is related to the two mentioned above. If you are having general maintenance of your plumbing system, chances are slim that you will require any repair or replacements. There are tremendous cost savings to be had from caring for your plumbing system. Many a Melbourne plumber will do the maintenance job at a reasonable price for you.

Avoid A Major Flood


It’s a really common problem and one that can be solved very simply and easily.

Identifying issues in your home to help you avoid any potential plumbing issues can literally save you tens of thousands of dollars and unwanted headaches.

Watch this video to see how easy it is to identify what a “flexi” is and how to identify if it is about to burst and flood your home.

We once attended a flat (unattended) with a locksmith and policeman because a neighbour had notified someone that there was water pouring through their ceiling.

The cause was a burst “flexi” in the upstairs apartment. The occupant had gone away and the “flexi” connecting the kitchen sink tap to the water supply had burst.

The flooding cause major internal damage to the apartment, damage to the corridor and damage to the unit located below.

Bring on the insurance nightmare…..imagine the damage to your furniture, carpet, floorboards, walls, treasured belongings!

And it is so simple to avoid.

Please check your “flexi’s” this weekend. If you see brown spots or fraying, please please call a Melbourne Plumber to come and help you replace them. Your plumber will be able to easily repair the problem and save you literally tens of thousands of dollars in damage and an unwanted insurance claim (if you even have insurance…..)

Are You Drinking Clean Water?


Whilst watching the ABC series last week ‘How We Got To Now’ I was intrigued and fascinated at how underground sewers were built and at the ballsy guy John Snow who applied chlorine to purify the water, paving the way for water disinfection.

Water purification actually dates back to ancient Greek and Sanskrit (India) writings in 2000 BC, where water treatment methods were recommended. People back than knew that heating water might purify it, and they were also educated in sand and gravel filtration, boiling, and straining.

Yet 750 million people still lack access to clean water.

And more people have a mobile phone than a toilet.

On Sunday March 22, it is World Water Day. It’s a day to make a difference for the members of the global population who suffer from water related issues.

So, how can you make a difference?

Supporting projects such as Thank You, a consumer movement that empowers you to fund life-changing projects through simple choices in your everyday life and Who Gives A Crap where 50% of profits go towards Wateraid to build toilets in the developing world, you too can make a difference.

Installing a water filter at home is another way in which you can make a small but significant difference and play your part in reducing the amount of plastic water bottles being sent to landfill.

So next time you fill up that glass of water. Be grateful. Be appreciative.

“The purpose of life is to contribute in some way to making things better.” Robert F. Kennedy

Does It Make A Difference?


Today I ponder the thought.

Is what we do, really making a difference? I mean like really?

A phone call came in from a customer today. Eight months ago we attended this property to install a bathroom vanity.

The installation was done perfectly, however now the customer had a carpenter there to make some changes to the skirting board and was also having some tiling done.

The phone call was a bit of “he said” “she said” and really we know that it all comes down to what the customer actually hears, not what was said.

So it got us talking in the office. How far does our record keeping need to be?

After all, it is very rare these kind of circumstances happen.

We already take on-site photos of all the jobs we attend and do a voice recording of what we investigated, what works took place and any recommendations we make.

But in this case, nothing was written on our invoice.

A decision was made that we would be happy to re-attend at no charge because all the customer wanted was a solution.

Most would never return or stand their ground that charges would apply.

Which brings me back to my original thought….Are we really making a difference, given that our attitudes are so different from most (which is what we pride ourselves on!).

And the conclusion is, damn straight!

It was Mahatma Ghandi that said “It’s the action, not the fruit of the action, that’s important. You have to do the right thing. It may not be in your power, may not be in your time, that there’ll be any fruit. But that doesn’t mean you stop doing the right thing. You may never know what results come from your action. But if you do nothing, there will be no result”.

So what have you done today that may not bring a direct result, but just felt right?