Posts

Quality, Service & Price…Can You Really Have It All?

I received a phone call yesterday afternoon.  As Service Experts offers a 24 hour 7 day emergency plumbing service, the phone rings at all times of the day & night.

It was “Nick” (name changed for obvious reasons).  He had a toilet that was blocked because excessive toilet paper had been flushed down it (aka he had a big dump).

“Of course we can help you Nick”.  “I can dispatch a plumber to be on your doorstep within the next 1 hour to help you out. Just to let you know, we do have an after hours service call.”

I went on to clarify our after hour charges and accepted forms of payment upon completion of the job.

“What?!”, screamed “Nick” down the other end of the phone. “Really?!” – “Yes Nick”, I replied.  “It is Sunday but I can get our on-call plumber to attend within 60minutes”.

“I don’t want to pay that much”, said “Nick”. “What else can I do?” I suggested that our service call was pretty fair considering it was Sunday and I could have a plumber attend within 60 minutes. If we weren’t the right fit for “Nick”, I suggested that he kept scrolling down Mr Google to find a plumber who could come out within a 60 minute time frame and help him out.

As the internet becomes more and more competitive in the plumbing industry and service seeking sites become more prevalent, we face this scenario quite a bit.

Customers want quick service.  Like yesterday!  They want a quality service and they want the cheapest price.

It is well known that out of the three – Service, Quality and Price, you can really only have two.  If you don’t care about quality you can have a cheap price, but you can’t expect good service too.  If you care about service, not so fussed about quality you will probably still pay a decent price. If you want good service and good quality, then be prepared to pay a fair and reasonable price for that.

In addition to “Nick’s” phone call,  our on-call plumber attended to three other plumbing emergencies over the weekend. These lovely customers appreciated the prompt service and the fact that their problem was fixed so they could get on with enjoying the rest of their weekend.

I hope “Nick” got his toilet unblocked….

 

Water Damage: The Fast and Furious

LeakingPipeImagine coming home after a wonderful night out to find a Locksmith, Plumber and Policeman at your home.

It’s happened, and it could happen to you too.

Heading out for a weekend away or holiday?

As a preventative measure remember to turn off you water at the main water meter so that in the case of an emergency your home is protected from major flooding.

We had a call one evening from an occupant in an apartment notifying us that water was entering through their ceiling.  They believed there was a water leak coming from the apartment above.

The occupant of the above apartment was away.

In addition to us attending, the police were called, as was a locksmith to enable us to enter the apartment and investigate the case of the water leak.

Upon us all entering the apartment is was very apparent that the cause of such incredible water damage was a burst flexible water connector.

In 96% of homes and businesses we attend, we see these hoses incorrectly fitted or about to fail and cause major flooding.

Water had flooded the apartment, damaged the carpet and furniture.  It was a mess.

In virtually every plumbing emergency call we receive, we guarantee to be on your doorstep within the hour.  In some cases, even quicker.

Being fast and responsive is key to minimising any further damage that water can cause to your home or business.

So next time you panic remember call the Plumbers who are here to Assist – Service Experts 1300 390 045.

We operate our 24 hour emergency service 365 days a year.